Terms of Service & Enrolment Liability Agreement

By using this website ("Fast Qual", "Platform") or purchasing any digital asset, course framework, booking assistance bundle, or booking a third-party referred trade service or EPC assessment, you explicitly agree to the following terms[cite: 1]. These conditions are structured to define the scope of our execution responsibilities and limit liability from any claims, damages, losses, or legal updates[cite: 1].

1. Instant Digital Performance & Zero Refund Policy

To help candidates obtain credentials as quickly as possible, automated backend provisioning scripts activate instantly when your transaction clears via our payment processors[cite: 1]. Logins, study references, and centralized material are delivered via email immediately[cite: 1].

• Because this digital content access begins immediately with your consent upon purchase, you completely waive any statutory right to a cooling-off period or transaction cancellation[cite: 1].
• All sales are completely final[cite: 1]. Under no circumstances will refunds, chargebacks, or credit balances be approved once login credentials have been transmitted to your device[cite: 1].

2. Test Center Modifications & Strict Reschedule Notices

For users who select the Fully Managed Pass Bundle, physical test space bookings are bought directly on your behalf through authorized trade test networks[cite: 1].

• The 4-Working-Day Rule: If you need to change your exam date, you must notify our service team at info@fastqual.uk in writing at least 4 clear business working days before the scheduled exam date[cite: 1]. Weekend hours, Bank Holidays, and evening times do not count toward this window[cite: 1].
• Late Cancellation Penalties: Failure to provide this 4-working-day notice will immediately result in forfeiting the physical booking seat[cite: 1]. A standard administrative recovery fee of £30 will be charged to book a new exam slot[cite: 1].

3. Mandatory Hardware & Verification Requirements

The centralized certification boards implement biometric face-matching filters to prevent fraud during remote evaluation loops[cite: 1]. Candidates agree that they bear sole responsibility for having the proper equipment[cite: 1]:

• Permitted Systems: You must use a desktop computer or a modern laptop featuring an operating webcam, sound microphone, and high-speed web browsing connection[cite: 1]. Exams absolutely cannot be run on mobile phones, smartphones, or small screen tablets[cite: 1].
• Identification Rules: Candidates must present an original, unexpired government-issued photo identity booklet (such as a valid UK Photocard Driving License or an International Passport)[cite: 1]. Digital copies, screenshots, or expired identity tokens will cause an immediate failure[cite: 1].
• Exclusion of Liability: If your exam is revoked or canceled due to incomplete computer hardware, unstable internet, or invalid identity verification papers, Fast Qual is entirely clear of liability[cite: 1]. You will not receive a refund, and you must cover any subsequent test costs out of pocket[cite: 1].

4. Energy Performance Certificate (EPC) & Property Services

Fast Qual facilitates, schedules, and coordinates Energy Performance Certificate (EPC) assessments, 2D/3D floor plans, video walkthroughs, and clearance inspections for residential and commercial properties.

• Property Access Requirements: Clients, landlords, or estate agents must ensure full, safe, and unrestricted access to all areas of the subject property (including boiler spaces, loft hatches, and meter rooms) at the agreed appointment time.
• Appointment Cancellation & Aborted Visits: Cancellations or rescheduling requests for EPC on-site inspections must be submitted at least 24 hours prior to the scheduled appointment. Failed access, refusal of entry, or missing keys on-site will incur an aborted site assessment fee of £35.
• Central Registry & Digital Certificates: EPC ratings are determined strictly in accordance with accredited SAP/RDSAP methodology by certified energy assessors. Certificates are uploaded directly to the official UK EPC Central Register. Fast Qual holds no liability for specific energy rating scores awarded based on existing property structure or insulation data.

5. Disclaimer of Third-Party Contractor & Platform Referrals

Fast Qual offers access links, external buttons, and landing frames routing users to independent external corporate vendors (including, but not limited to, EPC Assessor Near Me and Tenet Fire Safety)[cite: 1].

• These exterior services are managed by fully independent trade operators[cite: 1]. Fast Qual does not control, supervise, or dictate their field protocols, pricing updates, or on-site execution[cite: 1].
• We explicitly state that we are entirely removed from any operational faults, performance delays, disputes, or damage claims resulting from your engagement with these third-party operators[cite: 1]. You accept their services entirely under their separate business terms[cite: 1].

6. Affiliate Ambassador & Referral Incentive Scheme

Fast Qual operates an independent referral program rewarding creators, trade workers, and candidates who introduce new paying students to the Platform[cite: 1].

• Buyer Discount Structure: New candidates applying a valid ambassador promo code (e.g., AYMEN5OFF) receive an immediate 5% discount on their total order value at checkout[cite: 1].
• Referrer Cash Reward (£20 Payout): For every completed booking made using an ambassador's unique promo code, Fast Qual will pay out a fixed £20 cash commission to the referring party[cite: 1]. Payouts are reviewed and released after transaction verification[cite: 1].
• Claim & Verification Process: To verify payout logs, referrers must submit their transaction summary or unique promo code logs to info@fastqual.uk containing the referrer's bank transfer or payout details along with the order IDs generated under their promo code[cite: 1].
• Uncapped Earning Potential: There is no limit on total referral commissions[cite: 1]. An ambassador or affiliate partner may introduce an unlimited number of candidates and receive sequential £20 payouts per qualifying transaction[cite: 1].
• Independent Status & Tax Responsibility: Participation in this scheme is on an independent referral basis and does not constitute employment, worker, or agency status with Fast Qual or TENET SPECTRUM LTD[cite: 1]. Participants are solely responsible for declaring their own income and taxes to HMRC where applicable[cite: 1].

7. Absolute Limitation of Liability

To the maximum extent allowed under UK commercial law, Fast Qual, its directors, developers, and platform agents will never be held liable for any direct, indirect, accidental, secondary, or consequential losses, including lost wages, construction site exclusion, property listing delays, delay expenses, or lost trade contracts[cite: 1].

Our total collective liability for any claim arising from your purchase, property booking, or platform navigation is strictly limited to the exact amount you paid directly to Fast Qual for that specific service transaction[cite: 1].

8. Governing Law & Dispute Forum

These terms are governed exclusively by the laws of England and Wales[cite: 1]. Any technical issues, contractual disputes, or payment arguments must be resolved solely through the courts of London, England[cite: 1].

Fast Qual ("we", "our", "us") is committed to protecting your personal data and upholding your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR)[cite: 1].

1. Information We Collect

We collect personal information necessary to process course enrolments, issue accredited credentials, perform energy assessments, and manage referral payouts[cite: 1]:

• Personal & Property Identifiers: Full legal name, property assessment address, postal address, email address, and contact phone number[cite: 1].
• Payment Details: All payment transactions are processed securely through Stripe[cite: 1]. Fast Qual does not store full credit card numbers on its servers[cite: 1].
• Verification & Property Data: Government photo ID documents presented during proctored exams[cite: 1], along with building property specifications required for registering official EPC records.

2. How We Use Your Personal Data

Your personal data is used strictly for the following legal processing bases[cite: 1]:

• To register you with Highfield Qualifications and award your Level 1 Health & Safety certification[cite: 1].
• To provision instant digital access to your course dashboard, schedule CITB test slots[cite: 1], or coordinate site visits for EPC property assessments.
• To verify referral redemption logs and issue £20 commission payouts to eligible referral ambassadors[cite: 1].

3. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data to third-party marketers[cite: 1]. We only share necessary data with trusted data processors to deliver our services[cite: 1]:

• Accreditation Boards & Registers: Highfield Qualifications for course processing[cite: 1] and the Landmark/Gov.uk EPC Central Register for energy certificate registration.
• Payment Networks: Stripe Payments Europe Ltd. for secure card transaction processing[cite: 1].
• Test Center Providers & Energy Assessors: Pearson VUE / CITB test partners[cite: 1] and accredited Domestic Energy Assessors (DEAs) assigned to perform property audits.

4. Your Legal Rights Under UK GDPR

You hold statutory rights regarding your personal information, including[cite: 1]:

• Right to Access: Request a full copy of the personal data we hold about you[cite: 1].
• Right to Rectification: Request correction of inaccurate or incomplete personal details[cite: 1].
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where retention is no longer legally required for qualification auditing or statutory energy registers[cite: 1].

To exercise any of your data privacy rights or file a query, please contact our Data Protection Lead at info@fastqual.uk[cite: 1]. If you feel your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO)[cite: 1].